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Our policies
Clearly Clean Policy
At Clearly Clean, we aim to provide flexible and reliable cleaning services to meet our clients' needs. Please review our general booking policy to ensure a smooth and efficient service experience.
1.Booking Confirmation:
All bookings must be confirmed at least 24 hours in advance.
Confirmation will be provided via email or phone once the booking is finalized.
2.Rescheduling and Cancellations:
Clients may reschedule or cancel their appointments without penalty up to 24 hours before the scheduled service.
Cancellations made less than 24 hours in advance will incur a cancellation fee equal to 50% of the service cost.
No-shows or cancellations made within 2 hours of the appointment will be charged the full service fee.
3.Payment:
Payment is due at the time of service completion unless other arrangements have been made.
We accept cash, credit cards, and digital payments.
4.Access to Property:
Clients must ensure access to the property during the scheduled service time. No-shows or delays to access property will be charged 10$ for every 15 minute delay.
5.Service Guarantee:
If you're not satisfied with our service, please notify us within 24 hours, and we will address the issue promptly.
6.Special Requests:
Any special requests or additional services should be communicated at the time of booking to ensure we can accommodate them.
7. Photo/Video Disclosure:
To ensure quality control and address any service-related issues, Clearly Clean reserves the right to take photos or videos of the work areas before and after cleaning. These materials will be used for internal review and client satisfaction purposes.
Photos or videos may be used for marketing purposes, such as social media, website content, and promotional materials. No identifiable personal information will be included.
8. Furniture and Rugs:
Clients are kindly asked to move any rugs, furniture, or personal items out of the way before the scheduled appointment. This helps ensure a thorough and efficient cleaning service. Our team will not be responsible for moving these items during the service. If Dishes are left in the sink our team will simply remove dirty dishes from sink to clean the sink and then place them back.
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9. Hazard Fee:
Our team is committed to providing a safe and thorough cleaning service. If we encounter hazards during a scheduled cleaning, additional fees may apply to cover the time, safety equipment, and proper disposal required.
Hazards include but are not limited to:
• Broken glass or sharp objects
• Excessive pet waste or urine
• Mold or mildew growth
• Bodily fluids or biohazards
• Hazardous chemicals or unknown substances
• Needles or sharps
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Hazard fee is charged upon project.
We appreciate your cooperation and look forward to providing you with excellent cleaning services. For any further questions or clarifications, please contact our customer support.